Medical Receptionist (Surgery Department)

TEKsystems•Norfolk, VA

3d•$20 - $20•Onsite

About The Position

The Medical Receptionist (Surgery Department) serves as the first point of contact for patients and visitors. This role supports front‑end clinical operations in a busy setting where accuracy, professionalism, and strong customer service skills are essential. All administrative and patient access functions are completed within EPIC, the practice’s single electronic health record (EHR) system.

Requirements

Medical receptionist experience (preferably in a specialty or surgical setting)
EPIC experience (scheduling, registration, verification, messaging)
Strong background in medical reception, front office, or patient access
Experience scheduling appointments and handling high‑volume calls
Ability to multitask, stay organized, and maintain professionalism under pressure

Responsibilities

Check patients in and out of clinic visits
Verify and update insurance, demographics, and patient documentation in EPIC
Collect and scan insurance cards and photo IDs
Process co‑pays, balances, and payments at time of service
Handle high‑volume, multi‑line phone calls
Maintain compliance and accuracy in all front‑desk workflows
Manage and prepare provider schedules
Schedule follow‑ups, post‑ops, and in-office procedures
Make appointment reminder and confirmation calls
Coordinate referrals and ensure required documentation is completed
Maintain accurate schedule information in EPIC
Ensure all documentation is complete within EPIC
Send task messages to clinical teams as needed
Support clinic flow by collaborating with medical assistants, nurses, and providers