Medical Receptionist, Outpatient Center, Days

UofL Health•Louisville, KY

2d•Onsite

About The Position

The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.

Responsibilities

Welcomes patients and visitors by greeting warmly and answering or referring inquiries
Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
Ensures availability of treatment information by filing and retrieving patient records
Schedules appointments for patients
Scans and files administrative and medical information in patient’s medical record
Makes appointment reminder calls to patients with upcoming appointments
Maintains forms and office supplies required for call center activities
Participates in staff and educational meetings
Maintains operations by following policies and procedures; reporting needed changes
Contributes to team effort to assure excellent patient care and service
Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve.
Provides our customers with prompt service
Listens attentively to customers in order to fully understand their needs
The messages to customers and team members should be delivered with courtesy, clarity and care.
We communicate pertinent clinical/work status information to employer and other team members as assigned
Interacts effectively and in a supportive manner with persons of all backgrounds
Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
Provides efficient and professional telephone services
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned