Medical Receptionist - Virtual Primary Care
About The Position
Park Nicollet is looking to hire a Medical Receptionist to join our Virtual Primary Care Frontline team. This remote position is integral to the seamless coordination between virtual care and primary care clinics, ensuring high standards of operational excellence. Position Summary: Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks.
Requirements
- At least 1-2 years of relevant healthcare or clinical administrative experience.
- Proficiency with electronic health records, Microsoft Office (Excel, Word, Outlook), and standard office equipment.
- Understanding of age-specific patient needs and growth principles.
Nice To Haves
- Ability to work independently and collaboratively within a fast paced, structured virtual healthcare environment.
- Strong communication, customer service, and interpersonal skills.
- Familiarity with medical terminology and EPIC systems.
- Experience with spreadsheet management and data entry.
- Commitment to patient confidentiality and service excellence.
Responsibilities
- Deliver responsive, patient-centered administrative support to clinical teams.
- Efficiently manage scheduling and frontline tasks to facilitate patient access and care continuity.
- Maintain adherence to patient confidentiality and organizational standards.
- Communicate clearly and professionally with patients, virtual care clinicians, and interdisciplinary teams.
- Adapt to evolving clinical workflows and organizational initiatives.
- Uphold a safe, organized, and compliant work environment.
Benefits
- Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
