Medical Receptionist

UnitedHealth Group • Newtown, CT

4h • Onsite

About The Position

ProHealth Physicians, part of the Optum family of businesses, is seeking a friendly, patient-focused, and detail-oriented Medical Receptionist. This full-time position (40 hours/week), Monday – Friday, supports the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments, and maintaining demographic information. The role routinely uses the electronic health record (EHR) according to ProHealth policies and standard workflows. The Medical Receptionist may be asked to float to local practices in the region for coverage depending on business need. The schedule is Monday-Friday, 7:30 AM-4:00 PM, with a 30-minute lunch, located at 164 Mt. Pleasant Rd, Newtown, CT 06470. Working at ProHealth Physicians means contributing to the health and well-being of the community, with opportunities for teamwork, robust medical resources, and a commitment to exceptional care and service.

Requirements

• High School Diploma/GED
• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

Nice To Haves

• Experience working in a primary care setting
• Experience working with EPIC
• Bilingual

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients’ rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates their commitment to your success
• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Participation in a Health Spending Account or a Health Saving account
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• Short-term disability coverage
• Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Development for other roles you may be interested in
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees