Medical Receptionist

NY United Health Services•Vestal, NY

55d•$17 - $22•Onsite

About The Position

United Health Services (UHS) is seeking a Medical Receptionist to manage front desk operations and ensure a smooth, professional experience for patients and visitors. In this vital role, you will schedule appointments, verify insurance, handle patient check-ins and check-outs, and provide administrative support to clinical staff. Success in this role comes from strong communication, attention to detail, and the ability to multitask in a busy healthcare setting. Every interaction you have—whether answering a phone call or greeting a patient—helps set the tone for their care journey. Because at UHS, every connection matters.

Requirements

High School Diploma or equivalent

Nice To Haves

Previous medical, administrative and customer service experience
Proficient PC skills
Knowledge of Medical Terminology

Responsibilities

Greet patients, visitors, and staff warmly and professionally at every interaction, creating a welcoming and respectful environment.
Deliver high-quality customer service via phone, electronic messaging, and in-person communication, addressing inquiries promptly and accurately.
Perform patient registration, appointment scheduling, and insurance verification in accordance with UHS policies and procedures.
Monitor patient wait times and collaborate with clinical and administrative staff to keep patients informed of any delays or changes.
Respond to patient questions and requests for information while maintaining strict compliance with HIPAA and confidentiality regulations.
Reconcile and balance the financial drawer daily, including end-of-day batch processing and reporting, ensuring accuracy in transactions.
Review and resolve items on the financial work list by performing appropriate follow-up actions as directed by supervisors or policy.
Track inventory of office and medical supplies, restocking and placing orders as needed to support uninterrupted front desk operations.
Scan, label, and upload documents accurately into the EPIC electronic health record system in compliance with UHS documentation standards.
Keep the front desk and work area clean, orderly, and well-organized throughout the day to promote a professional and efficient environment.
Support and adhere to all regulatory and safety standards, including Joint Commission, NYS Department of Health, and infection control protocols.
Actively participate in quality improvement initiatives and staff meetings to contribute to ongoing performance and service enhancements.

Benefits

You will be eligible for benefits if you are hired into a regular position with at least 24 scheduled weekly hours.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

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