Medical Receptionist

NEIGHBORHOOD HEALTH CENTER • Hillsboro, OR

1d • $20 - $26 • Onsite

About The Position

The Medical Receptionist will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home (PCMH), and demonstrate the value of NHCs mission. The Medical Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.).

Requirements

• This position requires a high school diploma or equivalent
• At least one-year experience in a fast-paced customer service setting is required, preferably in healthcare
• Ability to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstances
• Basic knowledge of medical terminology and insurance billing terms
• Ability to enter in data accurately with attention to detail
• Ability to maintain confidentiality and comply with HIPAA policies
• Ability to work in a fast-paced environment
• Ability to utilize multiple-line telephone
• Ability to learn and adapt to changing information and/or policies and procedures
• Must be able to display sensitivity to the population and patients served
• Must be able to demonstrate a record of reliable attendance and punctuality
• Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software
• Ability to proficiently use EPIC Electronic Health Record

Nice To Haves

• Previous EPIC or EHR experience is preferred
• Ability to fluently speak, read, and write in Spanish is highly preferred

Responsibilities

• Welcomes patients and visitors in-person or virtually, and answers inquiries with a friendly demeanor and professionalism
• Gathers visit reason, accurately schedules and confirms in-person and virtual appointments, enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC)
• Processes co-payments and completes daily deposit reconciliation and assists with bank runs.
• Scrubs patient charts daily
• Confirms patients’ insurance eligibility and coverage information
• Scans and indexes documentation into medical records according to NHCs policies and procedures
• Receives, documents, and routes messages to appropriate clinical staff
• Assists in new employee training on specific tasks, as needed
• Works collaboratively in a team environment with a spirit of cooperation
• Performs other duties as assigned

Benefits

• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED