Medical Receptionist
About The Position
Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians (Primary Care/Family Medicine) has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team. Location: Full-time, onsite 515 Middle Turnpike W, Manchester, CT. May be asked to float to local practices in the region for coverage. Hours: Clinic is open 7 AM to 7 PM and rotating Saturdays from 8 AM to 12 PM. Will be 8-hour shift Monday – Friday. Schedule to be determined upon hire. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- 2+ years of customer service experience OR 1+ years of receptionist experience
Nice To Haves
- Experience working with an electronic health record
- Office Administrative / Receptionist / Clerical experience in a medical environment
- Customer Service experience in retail, hospitality, etc
- Knowledge of medical terminology
- Knowledge of ICD - 10 and CPT coding
Responsibilities
- Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
- Answer incoming and make outgoing calls regarding appointment requests, follow up, etc
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Greet patients and conduct check-in process
- Monitor daily reminder call logs to reschedule appointments as needed
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
- Maintain knowledge of current OSHA and ProHealth policies
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Perform other duties as assigned
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
