Front Desk Medical Receptionist

SportsCare Physical Therapy•White Plains, NY

12d•Onsite

About The Position

Are you a dedicated and organized individual with a passion for healthcare and patient service? If so, we want you to be an essential part of our team as a Medical Receptionist at SportsCare Physical Therapy. As a Medical Receptionist, you will be the first point of contact for our patients and play a vital role in creating a positive and welcoming experience. You will ensure the smooth operation of our clinic and contribute to the efficient delivery of high-quality care.

Requirements

High school diploma or equivalent (additional education or certification in healthcare administration is a plus).
Previous experience in a medical or healthcare receptionist role is preferred.
Strong interpersonal and communication skills, with an emphasis on professionalism and empathy.
Exceptional organizational and multitasking abilities.
Proficiency in using computer software, including electronic health record (EHR) systems and Microsoft Office.
Knowledge of medical terminology and insurance procedures is advantageous.
Commitment to patient privacy and confidentiality.
Friendly, approachable, and customer-focused attitude.

Responsibilities

Patient Interaction: Greet and assist patients with a warm and professional demeanor, providing information and answering questions about our services and processes.
Scheduling: Manage the scheduling of patient appointments, coordinating with the clinical team to ensure efficient and timely care delivery.
Registration and Documentation: Collect and verify patient information, insurance details, and medical history accurately. Ensure all required forms and documentation are completed.
Check-In and Check-Out: Efficiently check patients in for their appointments, collect payments, and process insurance information. Provide receipts and schedules for follow-up visits.
Phone and Email Communication: Answer and direct phone calls, respond to patient emails, and address inquiries and concerns effectively and professionally.
Record Keeping: Maintain organized patient records and ensure they comply with all relevant regulations. File, update, and retrieve records as needed.
Insurance Coordination: Assist in obtaining any necessary authorizations or referrals.
Office Support: Assist with general office tasks, such as data entry, maintaining office supplies, and keeping the reception area tidy and welcoming.