Medical Receptionist - Urology

Trinity Health Corporation•Waterbury, CT

47d

About The Position

Are you an organized, friendly professional who thrives in a patient-centered environment? As a Business Services Representative in our Urology Office, you'll be the first point of contact for patients, ensuring a welcoming and seamless experience from check-in to check-out. Your role includes greeting patients, answering calls, scheduling appointments, verifying insurance, collecting copays, and processing referrals. You'll also provide essential clerical support to providers and staff, helping to keep our practice running smoothly. If you enjoy multitasking, collaborating with a dedicated team, and making a difference in patients' lives, we'd love to welcome you aboard!

Requirements

High school diploma or equivalent
Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.