Medical Receptionist - Emergency - FT Days

Children's Hospital & Medical Center•Omaha, NE

3d•Onsite

About The Position

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. A Brief Overview Facilitates the entry of visitors/customers on to a patient care area. Provides secretarial support to nursing/medical personnel. Essential Functions Operates an efficient entrance point into the patient care area. Takes initiative to greet, escort, and meet needs of visitors/customers using positive, effective personal/professional communication skills. Consistently screens visitors per unit policy for Infectious disease and appropriateness of visitation. Answers telephones, routes calls to appropriate persons/area, and takes messages professionally, timely, and accurately, and arranges for appropriate phone coverage as needed. Obtains and assures patient/family references are readily available for display (i.e. brochures, on CMH services, video library, in parent waiting area, patient rooms, etc.) When away from the reception area, will ensure that visitors/customers can identify how to reach someone on the unit. Provides the unit with secretarial support. Maintains work area in a clean and orderly fashion to include working knowledge, preventive maintenance and minor repairs of area copy/fax machine in addition to other equipment/furniture/supplies as directed. Demonstrates ability to prioritize visitor/customer needs while maintaining secretarial responsibilities. Assists system/staff correspondence on the unit to include filing, copying requests, organizing educational materials, faxing, mail delivery, maintenance of unit materials, and admission/procedure packets. Distributes/organizes information/communication for the unit including phone lists, call schedules, initiates broadcast email to unit staff as requested, and ensures appropriate forms and supplies are stocked in the alcoves. Typed minutes, reports, and presentations are completed with attention to detail, accuracy, sentence structure, flow of content, and presentation style in the identified time frames. Assists the unit in staffing services (i.e., calling in staff, canceling shifts, and preparing staff assignment sheets and collating careplans for change of shift). Schedules classes, appointments, rooms i.e., Perform physical requirements as described in the Physical Requirements section

Requirements

High School Diploma or GED equivalent Required
Ability to read, write and follow oral and written directions Required
Requires excellent verbal, written, and interpersonal skills.
Knowledge and experience with computers/ word processing packages to include ability to analyze/edit.
Ability to operate basic office equipment (i.e. copier, printer, fax).
Must be able to perform a variety of duties, often changing from one task to another, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritization skills.
Self directed, attentive to details.
Demonstrates abilities to maintain confidentiality.

Nice To Haves

Prefer experience with secretarial/ receptionist duties.
Prefer knowledge of medical terminology

Responsibilities

Operates an efficient entrance point into the patient care area.
Takes initiative to greet, escort, and meet needs of visitors/customers using positive, effective personal/professional communication skills.
Consistently screens visitors per unit policy for Infectious disease and appropriateness of visitation.
Answers telephones, routes calls to appropriate persons/area, and takes messages professionally, timely, and accurately, and arranges for appropriate phone coverage as needed.
Obtains and assures patient/family references are readily available for display (i.e. brochures, on CMH services, video library, in parent waiting area, patient rooms, etc.)
When away from the reception area, will ensure that visitors/customers can identify how to reach someone on the unit.
Provides the unit with secretarial support.
Maintains work area in a clean and orderly fashion to include working knowledge, preventive maintenance and minor repairs of area copy/fax machine in addition to other equipment/furniture/supplies as directed.
Demonstrates ability to prioritize visitor/customer needs while maintaining secretarial responsibilities.
Assists system/staff correspondence on the unit to include filing, copying requests, organizing educational materials, faxing, mail delivery, maintenance of unit materials, and admission/procedure packets.
Distributes/organizes information/communication for the unit including phone lists, call schedules, initiates broadcast email to unit staff as requested, and ensures appropriate forms and supplies are stocked in the alcoves.
Typed minutes, reports, and presentations are completed with attention to detail, accuracy, sentence structure, flow of content, and presentation style in the identified time frames.
Assists the unit in staffing services (i.e., calling in staff, canceling shifts, and preparing staff assignment sheets and collating careplans for change of shift).
Schedules classes, appointments, rooms i.e., Perform physical requirements as described in the Physical Requirements section