Medical Receptionist

CenterWell•Nashville, TN

19h•Onsite

About The Position

As a Receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to Shari Thomas, Center Administrator. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others. CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM).

Requirements

High School Diploma or GED
1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
Convey information and maintain a positive, tone during calls
Experience coordinating tasks, resources, and schedules to ensure efficient workflow
Experience using MS Office tools for reporting, data analysis, and workflow optimization
Experience improving patient care and experience
Required to be screened for TB upon hire

Nice To Haves

Experience with EMR systems

Responsibilities

Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
Maintain accurate and confidential patient records using EMR and CRM systems.
Update patient accounts and collect copays when needed.
Handle incoming calls, respond to inquiries, and provide general information and empathy.
Keep the reception area clean, stocked, and organized.
Help with supply orders, inventory management, and courier coordination.