Medical Receptionist

Bluebird Kids Health • Jacksonville, FL

22h

About The Position

Bluebird Kids Health is seeking a skilled and compassionate and Medical Receptionist with a patient and family-first mindset. The Medical Receptionist will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, and ensuring that patients are checked in and out of the practice appropriately. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families.

Requirements

• Education: High school diploma or equivalent
• Knowledge of medical terminology.
• Proficient computer and EMR skills.
• Excellent customer service
• Excellent phone etiquette
• Task-oriented, strong organizational skills, ability to multitask
• Excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness
• Ability to work independently and as part of a team with a strong sense of focus
• Strong attention to detail
• Varity of walking, standing, sitting, bending, twisting and reaching. Occasional need to lift/carry/move up to 50 lbs. of equipment.
• Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.

Nice To Haves

• Experience: Pediatric front office experience (preferred)

Responsibilities

• Greet patients and visitors, answer phone calls, and schedule appointments.
• Check patients in/out and manage patient flow.
• Update patient tracking in EMR
• Promotes the use of the patient portal to families.
• Verifies forms are filled out completely using online registration systems. Reconciles forms if needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office.
• Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.
• Scan insurance cards and driver's licenses' as needed.
• Schedule patient appointments within operational standards and document appropriately.
• Complete insurance verification up to 3 days prior to patients visit to determine coverage.
• Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen.
• Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments.
• Answer telephones in a warm, friendly manner.
• Keep Reception area clean and sanitized per practice standards.
• Maintain patient confidentiality in compliance with HIPAA standards.
• Other duties as assigned.

Benefits

• The opportunity to work within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED