Medical Receptionist

McIver Urological Clinic•Jacksonville, FL

16d•$16 - $19

About The Position

Florida Physician Specialists has an immediate opening for a Front Desk Receptionist at Kasraeian Urology. This position will be responsible for greeting patients at the front desk or on the phone promptly and enthusiastically, checking patients in and out, printing forms, confirming referrals and handling any other tasks in order to maintain an efficient and presentable environment for patients. Employees in this position must always adhere to patient confidentiality and HIPAA regulations. This is a full time position with benefits including medical, dental, vision, and 401K retirement plan. Schedule: Monday-Friday, 7:45am - 5:00pm

Requirements

Prior customer service experience in a healthcare setting (preferred)
Prior front desk experience in a medical office setting (preferred)
Ability to consistently deliver excellent customer service with a patient-care focus
Excellent communications skills, both verbally and in writing
Energetic, enthusiastic and generally cheerful disposition
Ability to handle sensitive and confidential information
Computer proficiency
High School Diploma or equivalent (required)

Nice To Haves

Prior customer service experience in a healthcare setting (preferred)
Prior front desk experience in a medical office setting (preferred)

Responsibilities

Greet all patients at the front desk (and on the phone) promptly upon their arrival and offer immediate assistance
Always represent the practice with a positive and helpful disposition
Collect patient personal data and insurance information
Confirm information on file is correct with all returning patients and update if necessary
Ensure waiting area and lobby are always tidy and presentable
Assist all patients, drug representatives, and visitors and ensure no unauthorized entry into the back office
Maintain basic office supplies in order to ensure front desk efficiency
Answer questions and provide other information as requested
Direct calls to other departments as needed.
Relay necessary messages to staff
Maintain the strictest patient confidentiality and adhere to HIPAA guidelines