Medical Receptionist

Rancho Health MSO, Inc • Ventura, CA

6h

About The Position

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The role of the Medical Receptionist encompasses a range of responsibilities within the office. These include filing, answering phone calls, organizing documents, basic bookkeeping tasks, scheduling appointments, and ensuring timely and professional follow-up.

Requirements

• High School Diploma or equivalent (GED).
• Knowledge of medical terminology desired.
• Successful completion of a medical front office program or on the job training with an emphasis on customer service.
• Possess strong verbal and written communication skills to maintain a professional and effective level of communication.
• Demonstrate an understanding of the principles and practices related to organization, planning, records management, and general administration.
• Exhibit attributes of dependability, adaptability, and confidentiality as necessary for the role.
• Capable of collaborating with clinical staff and effectively following directions from multiple providers.
• Have basic knowledge of handling monetary transactions.
• Show commitment to the concepts of preventative healthcare and a team-based approach to healthcare delivery.
• Must be authorized to work in the United States.
• Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.

Nice To Haves

• Bilingual in Spanish preferred, although not required.

Responsibilities

• Warmly welcome and assist patients during check-in at the front desk.
• Answer and promptly direct incoming calls on multiple phone lines, regularly checking voicemail messages throughout the day.
• Process patient payments accurately and reconcile the cash drawer on a daily basis.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Verify patient insurance coverage using various websites and systems.
• Aid patients in checking out after their appointments with providers, scheduling follow-up appointments, and providing necessary paperwork, such as lab orders.
• Effectively manage assigned task lists and prioritize tasks as needed.
• Collaborate with co-workers as a team to ensure completion of tasks and provide seamless support to patients and providers.

Benefits

• We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED