Internal & Family Medicine - Receptionist - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

8d•Onsite

About The Position

To provide clerical support in the Internal and Family Medicine Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Ability to manage/prioritize multiple tasks in an efficient and timely manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
High School diploma or GED
Experience preferred but not required

Responsibilities

Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Process voicemails
Be at your workstation on time and prepared to start the day
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Collect co-payments, deductibles, co-insurance, or other patient responsible balances
Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
Correctly process payments and receipts
Prepare daily deposit and maintain cash bag
Schedule, coordinate and reschedule patient appointments as instructed by providers.
Screen calls and direct to appropriate staff member.
Utilize Phreesia pad with every patient unless they checked in online prior to appointment.
Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
Obtain and process insurance referrals timely
Provide prompt, efficient, and accurate patient service
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned