Medical Receptionist

The Ear, Nose, Throat & Plastic Surgery Associates and Allergy, Asthma & Immunology•Winter Park, FL

1h•Onsite

About The Position

Since 1958, The Ear, Nose, Throat & Plastic Surgery Associates has combined quality patient care with state-of-the-art innovation, maintaining a tradition of excellence for over 50 years. Their goal is to serve individual patient needs and exceed expectations, dedicated to achieving quality results for every patient. The Medical Receptionist is a full-time, 40 hours a week, hourly position. This role involves cross-training in all front desk positions, including check-in, check-out, chart prep, and operator duties. The individual will represent the practice in a positive professional manner, travel to all offices as needed, and must be flexible in job duties, requiring strong customer satisfaction skills.

Requirements

Strong communicator and all communications are done with professionalism and respect.
Excellent computer skills.
Motivated to learn.
High school diploma or general education degree (GED).
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Computer knowledge of basic programs such as Microsoft Word and Google programs.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform mathematical operations using units of American money.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Being bilingual in English and Spanish.

Responsibilities

Schedules appointments, obtains all necessary information, checks for past due amounts, and enters appointment and insurance information properly into the computer.
Mails or faxes paperwork to new patients, explaining the need to obtain referrals and bring scans to the office.
Helps answer incoming telephone calls, schedules appointments, takes clinical staff messages, and forwards calls to appropriate personnel or departments.
Answers questions about the organization and provides callers with address, directions, and other information.
Calls patients to remind them to use the portal for their appointment for the next 2-3 days' schedule by direct contact or leaving a message.
Reminds patients to bring their insurance card for each visit and confirms HMO patients have their referrals.
Cancels or re-schedules appointments on the computer if necessary and notifies the front desk staff and surgery scheduler of these changes.
Utilizes White Book as a daily resource, is familiar with its contents, keeps it up to date, and suggests information to add when appropriate.
Stays informed and up to date on all managed care plans the physicians are enrolled in and their individual referral requirements.
Looks up chart numbers/EHR for Medical Records.
Checks patient reception area daily before going to lunch to ensure it is neat, clean, and stocked with magazines.
Participates in staff meetings and front desk tip meetings.
Is familiar with and complies with HIPAA regulations and all general office policies and procedures.
Actively participates as a positive team player at the front desk, assisting other positions when possible.
Contributes to a positive, professional, and caring atmosphere at the front desk and in the office as a whole.
Greets and checks in patients with a positive, courteous, expeditious, and professional manner, verifies insurance authorizations, ensures completion of appropriate paperwork, answers phones, and helps to route clinical staff messages.
Keeps patients in the reception area aware of any delays and handles any concerns of patients waiting for appointments or approaching the front desk for assistance.
Assists in meeting the needs of and assuring satisfaction of all patients in the reception area.
Checks out patients as they leave the office, collects patient due amounts, answers phones, helps to route telephone messages from the answering service and other front desk duties.
Answers phones, makes, and confirms appointments, takes clinical messages, transfers calls to appropriate personnel and assists other front desk positions (Operator duties).
Prepares charts and reviews EHR records for patient appointments, obtains insurance authorizations (Chart Prep duties).
Floats to each front desk position in each office as needed.
Assures all new and established patients requiring insurance authorizations have them prior to their appointment visit.
Pulls charts daily for clinical staff for all lab reports and files charts.
Confirms patient appointments.
Answers incoming phone calls, makes appointments, takes clinical staff messages, and backs up check-in front desk position on a routine daily basis (Floater duties).