Medical Receptionist - Crystal Lake, IL

Marathon Health • Crystal Lake, IL

1d • Onsite

About The Position

Provide administrative support at Marathon Health centers. This role is responsible for front office duties including reception and general departmental support. Key tasks involve answering calls and greeting visitors, assisting with appointments and maintaining calendars, creating professional correspondence and documents, processing mail and packages, maintaining supplies, and collecting and reconciling payments.

Requirements

• High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience.
• Must be proficient in the use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

Nice To Haves

• Associate degree in healthcare or a related field preferred.
• Excellent written and oral communications skills.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.
• A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking, and creative and effective problem-solving skills.
• Ability to maintain confidential documents and communication and use judgment and discretion.

Responsibilities

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed.
• Assist with form completion and refer difficult questions to the medical staff.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties and answering questions
• Ensures availability of treatment information for the provider by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner.
• May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required.
• May scan and upload forms as necessary.
• Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol.
• Perform other duties as assigned or required.

Benefits

• Free Marathon membership for in person and virtual care
• Employer paid life and disability insurance
• Choice in medical/dental plans
• Vision coverage
• Employer funded HSA
• FSA
• Voluntary illness, accident and hospitalization plans
• Benefits are effective on the first of the month following date of hire.
• Competitive compensation
• 401k match
• Access to financial coaching through our Employee Assistance Program
• Paid time off for vacation, sick leave, and more
• Holiday schedule
• Unlimited free mental health benefits and EAP resources
• Rewards for challenges and healthy lifestyle activities
• Family-building and hormonal health benefits
• Paid parental leave
• Company paid Basic Life and Disability insurance
• Supplemental Life
• Spending Accounts
• 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees