Medical Receptionist

Community Physicians•Naperville, IL

19h•Onsite

About The Position

The Medical Receptionist serves as the primary point of contact for patients and visitors at outpatient and Assisted Living/Independent Living (AL/IL) clinics. This role is crucial for creating a welcoming, organized, and efficient front-office environment. The receptionist also provides administrative support to the clinical team, handling tasks such as scheduling appointments, verifying insurance, and obtaining prior authorizations.

Requirements

High school diploma or equivalent required
Minimum 1–2 years of experience in a medical office, front desk, or healthcare administrative setting
Proficiency with EMR systems (e.g., Ethizo, Epic, Cerner) and Microsoft Office Suite (Excel, Outlook, Word)
Strong understanding of insurance verification and prior authorization processes
Excellent verbal and written communication skills, with the ability to interact professionally with patients, families, providers, and facility staff
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
Ability to handle difficult situations involving patients or providers with professionalism, empathy, and composure
Self-motivated and able to work both independently and collaboratively within a team

Nice To Haves

Associate degree or medical office certification
Experience obtaining prior authorizations and verifying insurance benefits

Responsibilities

Greet and check in patients upon arrival, ensuring a warm and professional welcome.
Answer and manage incoming phone calls, taking accurate messages and directing inquiries to the appropriate staff.
Schedule patient appointments and manage the clinic calendar to optimize provider time and patient access.
Assist patients with check-out, including scheduling follow-up appointments and providing visit summaries.
Verify patient insurance eligibility and benefits prior to appointments.
Obtain and track prior authorizations for medications, procedures, and diagnostic tests as requested by providers.
Communicate with insurance companies, pharmacies, and third-party vendors to resolve authorization issues.
Maintain accurate records of authorization requests and approvals in the electronic medical record (EMR).
Collect and update patient demographic and insurance information in the EMR.
Assist with processing referrals to specialists and coordinating with external offices.
Manage incoming and outgoing faxes, ensuring timely distribution to the appropriate team members.
Maintain clean and organized front office and waiting areas.
Support the clinical team with administrative tasks as needed, including preparing charts and scanning documents.
Conduct outreach and maintain positive working relationships with facility staff to support coordinated care.
Communicate schedule changes or updates to facility staff in a timely manner.
Maintain confidentiality of all medical, financial, and legal information in accordance with HIPAA regulations.
Ensure all patient documentation is accurate, complete, and filed appropriately in the EMR.
Adhere to all company policies and procedures related to front office operations and patient privacy.
Participate in team meetings and training sessions as required.
Perform other administrative duties as assigned to support clinic operations.