Medical Receptionist - Gastroenterology

Trinity Health Corporation•Waterbury, CT

43d•Onsite

About The Position

As a Business Services Representative in our welcoming Gastroenterology outpatient office, you'll be the first friendly face our patients see and the voice that makes them feel cared for from the very first phone call. In this vital role, you'll help keep our practice running smoothly by greeting patients, answering phones, scheduling appointments, and managing important front desk operations like patient registration, insurance verification, and collecting copays. You'll also support our clinical team with tasks like pre-certifications, prior authorizations, referrals, chart preparation, and handling incoming and outgoing faxes. If you love creating a warm, organized environment and making a difference in a patient's day, we'd love to meet you!

Requirements

High school diploma or equivalent
Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.