Medical Receptionist

San Antonio AIDS Foundation•San Antonio, TX

1d•$16 - $19•Onsite

About The Position

The Medical Receptionist performs a variety of tasks to the agency in as much as it is the first contact via telephone by the prospective patient with the clinic. Essential duties include providing patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established clinic protocols; assisting patients/clients with forms. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the clinic. Patient services are the key priority in this position requiring the Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of SAAF, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. Generates revenue by making payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts. This position demands a high level of cultural competency of the unique needs of the LGBTQIA++ community, communities of color, and other marginalized populations.

Requirements

High school diploma or equivalent plus minimum of six months of medical receptionist/medical record experience in comparable health care setting.
Prior administrative or clerical experience in clinical or community-based setting required.
Legal Compliance, Quality Focus, Productivity, Time Management, Organization, Attention to Detail, Documentation Skills, Analyzing Information, General Math Skills, Resolving Conflict, Litigation
Understands the importance of maintaining confidentiality; able to comply with HIPAA standards.
Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
Must be highly flexible; able to accommodate changing needs of the department.
Well-developed verbal and written communication skills in English.
Knowledge of basic math and modern office procedures.
Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.

Nice To Haves

Medical insurance verification experience preferred.
Fluent Spanish speaking preferred

Responsibilities

Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones, supply ordering and data entry.
Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers call as needed; works with central reception to ensure adequate phone coverage at all times.
Reviews medical records for upcoming appointments, maintains security of medical records, and obtains clinical provider signatures as needed and requested for documentation and billing purposes.
Utilizes electronic medical record system, eClinical for scheduling and uploading documents
Helps patient sign in to kiosk, fill out paperwork. Also helps maintain patient flow for STIs.
Send medical records to requesting providers and or disability offices.
Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
Verifying patient insurance and/or Ryan White Eligibility when scheduling appointment and collects relevant payment information
Obtain and verify prior authorizations if necessary
Informs patient of any existing balance noted
Submit all billing Information, EOBs, and Checks to The Firm.
Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.