CenterWell Home Health-posted 5 days ago
$38,000 - $45,800/Yr
Full-time • Entry Level
Hammond, LA
5,001-10,000 employees

Become a part of our caring community and help us put health first The Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments. The Receptionist is responsible for welcoming patients and offering administrative support within a physician practice or center. This may include the following responsibilities: Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone. Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules. Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems. Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit. Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information. Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials. Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. Use your skills to make an impact

  • Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
  • Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
  • Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
  • Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
  • Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
  • Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
  • Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.
  • High School Diploma or GED
  • 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
  • Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
  • Excellent customer service and phone etiquette
  • Team player with a positive attitude
  • Ability to multitask in a fast-paced environment
  • Attention to detail and highly organized
  • Knowledge of MS Office (Word, Excel, Outlook, Access)
  • Value-based care model experience
  • Knowledge of Medical Terminology
  • Experience with EMR Systems (Electronic Medical Records)
  • Bilingual in English and Spanish
  • Health benefits effective day 1
  • Paid time off, holidays, volunteer time and jury duty pay
  • Recognition pay
  • 401(k) retirement savings plan with employer match
  • Tuition assistance
  • Scholarships for eligible dependents
  • Parental and caregiver leave
  • Employee charity matching program
  • Network Resource Groups (NRGs)
  • Career development opportunities
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