Medical Receptionist

Piedmont HealthCare PA•Taylorsville, NC

20d•Onsite

About The Position

This will be a PRN, Medical Receptionist only, Summer position. This position would start training in April 2026 and would work in the office from May 22 until August 2026. This applicant would work Monday and Fridays, open to close. Tuesdays, Wednesdays, and Thursdays would be variable days with potential to work 1/2 days or full days variable on Wednesday - Thursday." If your application is selected, one of our hiring managers will reach out to you for an interview. Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments. ESSENTIAL FUNCTIONS: Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person. Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing. Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary. Maintains clean, orderly waiting area and reading materials. Answers phone in pleasant manner and deals with customer needs expeditiously. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed. Counts cash drawer daily and goes to bank as necessary. Opens and closes office at appointed time. Collect, sort, distribute and prepare mail as assigned by office. Key charges and makes any edits as necessary as assigned by office. Checks and maintains office supply inventory as assigned by office. Preparation of prescriptions to pharmacies as assigned by office. Maintains HIPAA compliance at all times. Attends office staff meetings, records minutes and maintains in a file accessible to all staff. Such other and further responsibilities as may be deemed necessary.

Requirements

High school diploma or GED.
Minimum of one-year experience in customer service setting, requires at least six months receptionist experience in health care setting to apply.
50 wpm typing skill preferred.
Knowledge of reception tasks, clinic policies/procedures, paperwork.
Knowledge of how to use office equipment including phone, computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.
Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

Responsibilities

Greeting customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person.
Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing.
Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
Maintains clean, orderly waiting area and reading materials.
Answers phone in pleasant manner and deals with customer needs expeditiously.
Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
Counts cash drawer daily and goes to bank as necessary.
Opens and closes office at appointed time.
Collect, sort, distribute and prepare mail as assigned by office.
Key charges and makes any edits as necessary as assigned by office.
Checks and maintains office supply inventory as assigned by office.
Preparation of prescriptions to pharmacies as assigned by office.
Maintains HIPAA compliance at all times.
Attends office staff meetings, records minutes and maintains in a file accessible to all staff.
Such other and further responsibilities as may be deemed necessary.