Medical Receptionist - OBGYN

Trinity Health•Springfield, MA

47d•Onsite

About The Position

Position Purpose: Business Services Representative – OB/GYN is a key front-desk role supporting a busy women’s health practice by creating a welcoming and efficient experience for patients. Responsibilities include scheduling appointments, checking patients in and out, verifying insurance, collecting copays, managing referrals and authorizations, and maintaining accurate records. Also supports providers and clinical staff with administrative tasks such as chart preparation and handling incoming communications. Perfect for someone who is organized, personable, and passionate about supporting women through all stages of care. What you will do: Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department. Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting. Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner. Schedules patient appointments based on department protocols in order to maximize provider productivity.

Requirements

High school diploma or equivalent
Excellent keyboard skills.
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.