Medical Receptionist

Complete Health•Westminster, CO

4h•Onsite

About The Position

The Medical Receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. This role involves welcoming patients and visitors in person or on the telephone, answering or referring inquiries, and optimizing patient satisfaction, provider time, and treatment room utilization by efficiently scheduling appointments. The receptionist is responsible for keeping patient appointments on schedule by notifying providers of patient arrivals, reviewing service delivery, and reminding providers of any delays. They comfort patients by anticipating anxieties, answering questions, and maintaining the reception area. Key duties also include ensuring the availability of treatment information by filing and retrieving patient records, maintaining patient accounts by obtaining, recording, and updating personal and financial information, and managing revenue by recording financial information, collecting patient charges, controlling credit, and handling third-party claims. The position also requires maintaining business office inventory and equipment, responding to patient emergencies, protecting patient confidentiality, and adhering to operational policies and procedures. The Medical Receptionist contributes to the team effort and must be flexible to travel and assist at other locations based on business needs and management direction.

Requirements

Must be a caring and compassionate person able to put patients at ease using excellent communication skills.
Computer proficiency is required.
Must be able to read and write legibly.
Must be able to follow written and verbal instructions.
Must be flexible to travel and assist at other locations based on business needs and management direction.
Multi-tasking
Flexibility
Telephone Skills
Customer Service
Time Management
Organization
Attention to Detail
Scheduling
Word Processing
Professionalism
Quality Focus

Nice To Haves

Experience working in a medical office preferred
Skillful and knowledgeable in all aspects relating to the front office of a busy medical clinic preferred
Software such as EMR (Athena), Word, Excel, and other programs are strongly preferred.

Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Must be flexible to travel and assist at other locations based on business needs and management direction.