Medical Receptionist - Family Medicine

HealthPartners • Saint Louis, MN

1d • Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Call Center: Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk: Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. Department Specifics: St. Louis Park Family Medicine is hiring a receptionist to support department check in, registration and clerical work. The department is open regularly on weekdays from 7am to 6pm Monday through Thursday and 7am-5pm Fridays. Open occasional Saturdays from 8am-12pm. This location has ramp parking with no cost. This position splits time checking patients in at our front desk and working clerical duties in our department assistance office. Our department consists of 20+ Family Medicine clinicians, regularly seeing a combined 200+ patients a day, in addition to the calls and digital communication from patients. Given our location and size, we are a relatively fast paced department and value diversity in both our teams and patient population. We see a range of variety in work that requires critical thinking, problem solving and communication skills. Our team is dedicated, collaborative and strives for excellence, making our work fulfilling each day. While primarily stationed in Family Medicine, our reception team collaborates with the other departments within St. Louis Park's 3850 building, including Pediatrics, Internal Medicine and Urgent Care

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Responsibilities

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
• Providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service
• Complete defined work in a timely and professional manner
• Support on-going process improvement and organizational/department changes
• Identify self and department in all phone interactions
• Accept additional related tasks
• Maintain a clean and orderly work area.

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed