Medical Receptionist - NICU (Nights)

Vanderbilt University Medical Center • Nashville, TN

1d

About The Position

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: NICU Cohort 15 Job Summary: JOB SUMMARY Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. . KEY RESPONSIBILITIES Processes orders according to guidelines, follows computer downtime procedures. Enters and updates information in computer system to assure current information and retrieves data accurately. Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks. Responds to patient call system and patient requests providing clear, current information to families, visitors and staff. Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies. Orders, maintains and uses supplies in a cost effective manner. The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. Patient Documentation (Fundamental Awareness): The ability to receive and record patient information. Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Requirements

• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
• High School Diploma or GED

Responsibilities

• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees