Medical Receptionist - Mesa AZ
About The Position
In this role you will be a critical resource for our patients and the tip of the spear on showing the values we commit to. This role involves serving patients by welcoming and assisting them, scheduling appointments, and maintaining records and accounts. Patients and visitors are greeted warmly, whether in person or over the phone, with all inquiries answered or directed appropriately. Scheduling appointments efficiently optimizes patient satisfaction, provider time, and treatment room use. Patient appointments are kept on track by alerting the provider upon patient arrival, comparing actual service delivery to the schedule, and notifying the provider of any delays. The position ensures patient comfort by addressing their concerns, responding to questions, and upkeeping the reception area. It involves maintaining patient accounts through the accurate recording and updating of personal and financial information. Revenue is secured by managing financial records, processing patient charges, overseeing patient credit, and handling third-party claims. The role also includes maintaining the inventory and equipment of the business office, managing stock levels, ordering supplies, and arranging for equipment servicing and repairs. Additionally, the role involves assisting patients in emergencies, safeguarding patient rights by keeping personal and financial information confidential, adhering to policies and procedures, suggesting necessary changes, and contributing to the team's efforts by achieving required results.
Requirements
- Multitasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organization
- Attention to detail
- Scheduling
- Word processing
- Professionalism
- Focus on quality
Responsibilities
- Welcoming and assisting patients
- Scheduling appointments
- Maintaining records and accounts
- Greeting patients and visitors warmly, in person or over the phone
- Answering or directing inquiries appropriately
- Optimizing patient satisfaction, provider time, and treatment room use through efficient scheduling
- Alerting the provider upon patient arrival
- Comparing actual service delivery to the schedule
- Notifying the provider of any delays
- Addressing patient concerns
- Responding to questions
- Upkeeping the reception area
- Maintaining patient accounts through accurate recording and updating of personal and financial information
- Managing financial records
- Processing patient charges
- Overseeing patient credit
- Handling third-party claims
- Maintaining the inventory and equipment of the business office
- Managing stock levels
- Ordering supplies
- Arranging for equipment servicing and repairs
- Assisting patients in emergencies
- Safeguarding patient rights by keeping personal and financial information confidential
- Adhering to policies and procedures
- Suggesting necessary changes
- Contributing to the team's efforts by achieving required results
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
