Medical Receptionist

Mercy Medical Center • Baltimore, MD

13d

About The Position

Join Our Team at Mercy Medical Center – Now Hiring a Medical Receptionist!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
The Patient Service Representative (PSR) demonstrates appropriate customer service and hospitality practices to enhance the perception of the all customers of the department as a healing and compassionate environment for both inpatient and outpatient setting. The PSR is to provide excellent customer service using professionalism and proficiency. Must be a person who pays attention to detail and likes to be a team player. This position is cross trained for and fills in for other members of the team as needed. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion

Requirements

• Must possess High School Diploma or GED
• Experience preferred in a fast paced OB/GYN practice, or healthcare/medical practice setting
• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

Responsibilities

• The Patient Service Representative (PSR) demonstrates appropriate customer service and hospitality practices to enhance the perception of the all customers of the department as a healing and compassionate environment for both inpatient and outpatient setting.
• The PSR is to provide excellent customer service using professionalism and proficiency.
• Must be a person who pays attention to detail and likes to be a team player.
• This position is cross trained for and fills in for other members of the team as needed.
• Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value.
• Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED