Medical Receptionist

Arkansas Urology•El Dorado, AR

1d•Onsite

About The Position

This full-time Medical Receptionist position, working Monday through Friday from 7 am to 4 pm, is responsible for handling daily front office reception and administration duties. Key responsibilities include greeting and promptly processing patients in a professional manner, welcoming visitors, answering inquiries, and scheduling appointments to optimize patient satisfaction and provider time. The role also involves ensuring patient charts are complete, facilitating form completion, obtaining signatures, and collecting co-pays. The receptionist will comfort patients by addressing anxieties and maintaining the reception area, manage patient records, ensure accurate financial collections, and maintain office inventory and equipment. Confidentiality of patient information is paramount. Additional duties include photocopying, computer input/typing, scheduling radiology work, ordering and preparing medical records, and receiving and delivering patient specimens to the lab, as well as performing any other related duties as assigned.

Requirements

High school diploma or equivalent
One year front office administrative experience
Working knowledge of basic medical terminology
Working knowledge of health insurance industry
Enthusiastic commitment to providing exceptional customer service to patients and internal customers
Ability to effectively communicate verbally and in writing to patients, medical professionals and clinic staff
Excellent attention to detail, organizational and problem solving skills
Ability to prioritize and balance workload in order to service patients and meet deadlines and requirements
Self-motivated, self-directed, and willingness to do whatever it takes to get the job done
Must be able to operate basic office equipment such as printer, scanner, fax and/or copies
High proficiency in the use of Microsoft Office applications
Typing speed of 45-50 WPM

Nice To Haves

One year front office administrative experience, preferably in healthcare environment
Working knowledge of any medical software/systems preferable

Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone promptly and professionally; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Verify patient chart is complete and up to date, facilitate the completion of necessary forms, obtain signatures, and collect co-pays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Ensures accurate and timely collections of patient copays or other financial obligations of patients.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures.
Photocopy, computer input/typing, schedule radiology work, as directed.
Order medical records, prepare same for daily appointments, and type various forms.
Receive dropped off patients specimens, and deliver to the lab.
Perform any other related duties as required or assigned.