Medical Receptionist

The Wellness Collective • Mobile, AL

22h • Onsite

About The Position

A busy Mental Health Clinic is seeking a full-time Medical Office Receptionist. This role serves as the healthcare access representative, utilizing positive public relations skills for scheduling patient visits and managing physician schedules. The receptionist is responsible for coordinating clinic services, maximizing resources to meet patient and customer demands, and providing telephone, reception, clerical, and scheduling services in an outpatient clinic setting. Key aspects include managing patient flow, ensuring accurate completion of forms, greeting patients, verifying demographics and insurance, coordinating physician releases, and adhering to HIPAA guidelines. The position also involves financial responsibilities such as collecting co-payments and outstanding balances, informing patients about financial assistance, and understanding relevant state and federal collection laws. Maintaining patient demographics in the computer system, organizing medical records, and handling charge tickets are also part of the role. The receptionist will coordinate patient and non-patient inquiries, act as a patient advocate with professional telephone etiquette, maintain the lobby and work area, adhere to safety procedures, and assist with supply inventory and general clerical/secretarial functions. The role requires a commitment to service, organizational values, professionalism, confidentiality, adherence to safety standards, teamwork, and exceptional customer service.

Requirements

• High school diploma or equivalent (GED) is required
• At least two years medical office experience required
• Basic computer and keyboarding skills required
• Front Desk experience required
• General understanding of the state and federal laws, that affect our ability to collect balances due from patients, insurers and/or their agents
• Must be able to multi-task and detail oriented

Nice To Haves

• Pediatric experience preferred
• Electronic health records experience preferred

Responsibilities

• Be the healthcare access representative to patients and/or vendors utilizing positive public relations skills when scheduling patient visits or physician schedules
• Coordinate clinic services by maximizing resources to meet the demands of patients and/or customers
• Provide telephone, reception, clerical and scheduling services in an outpatient clinic setting
• Coordinate on-going patient flow through the clinic process ensuring efficient and effective continuity
• Ensure accurate completion of all required forms
• Greet patients
• Verify demographics and insurance information
• Coordinate physician releases
• Follow HIPPA guidelines
• Collect co-payments and/or outstanding balances
• Inform patients of financial assistance opportunities
• Follow clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer
• Maintain the order of all medical records (i. e. test results, retrieval, filing, creation, repair, etc.)
• Responsible for the development, initiation, tracking and completion of a charge ticket by collecting and recording pertinent and accurate demographic information at the time of scheduling
• Coordinate patient and non-patient inquiries and requests
• Proactively serve as a patient advocate by utilizing courteous and professional telephone etiquette at all times by answering the telephone promptly, reflecting a positive tone and speaking distinctly with poise, tact and assurance
• Responsible for the overall appearance of the lobby/waiting room and maintains work area in a neat and organized manner
• Adhere to established facility safety requirements and procedures to ensure a safe working environment
• Assist in maintaining adequate inventory of supplies, prepares requisition forms, orders supplies and equipment
• Performs or assist with clerical/secretarial functions within the office
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED