Medical Receptionist - 9N Surgical Stepdown Unit - Part-Time Day Shift - Every Other Weekend

Vanderbilt University Medical Center•Nashville, TN

16h•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: 9N Surgical Stepdown 30 Job Summary: Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. . All Candidates must attach an up-to-date resume to their application. Why Vanderbilt? Located in the heart of Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) is more than a workplace—it’s a community driven by a shared mission: to advance health and wellness through world-class patient care, education, and research. Here, you’ll find: Purpose: Every role contributes to something bigger than yourself. Growth: Your expertise will be valued, your knowledge expanded, and your abilities challenged. Belonging: We celebrate individuality and create an environment where everyone can thrive. If you’re passionate about making a difference and want to be part of a team that never settles for “good enough,” Vanderbilt is the place for you. About the Department: The Surgical Stepdown unit (9 North) is a 27-bed progressive care inpatient adult unit. Our unit is a critical care unit that specializes in the care of the post-operative surgical patient including thoracic surgery, oncology-endocrine surgery, emergency general surgery, and head & neck surgery, among others. The patients admitted to the surgical step-down unit generally require cardiac monitoring, continuous pulse-oximetry, and more frequent assessments and interventions than can be provided in the general acute care setting. Our focus is to provide high quality intensive patient care with a wide variety of surgeries and diagnosis. Our unit provides our staff with the opportunity for professional and personal growth in a fast-paced work environment. Your Schedule: Part-Time Day Shift - 6:45 am - 7:15 pm, every other weekend (Saturday/Sunday)

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
High School Diploma or GED

Nice To Haves

One year of previous experience in a hospital setting
Flexible availability
Professionalism and reliability
Excellent communication and teamwork skills
High emotional intelligence

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.
The responsibilities listed are a general overview of the position and additional duties may be assigned.

Benefits

Be part of a nationally recognized medical center.
Work alongside passionate professionals who care deeply about patients and each other.
Opportunities for growth and advancement within a supportive environment.

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