Medical Receptionist

Orthopedic Physical Therapy Institute

1d•Onsite

About The Position

Orthopedic Physical Therapy Institute is looking for a full time receptionist that is friendly, reliable, attentive, maintains a positive attitude, is well-groomed, shows initiative, loyalty, maturity, respect for confidentiality and discretion.

Requirements

High school diploma or equivalent.
One year of health care experience preferred.
Efficient in the use of standard office equipment, data entry, typing, 10-key skills, and alpha/numerical filing.
Basic knowledge HIPAA and OSHA Compliance
Regular and predictable attendance is an essential job function.
Majority of the shift is spent sitting.
Frequent reaching, stooping and twisting when filing, accessing records and answering telephone
Ability to lift up to 25 pounds
Read a variety of printed and handwritten materials, computerized reports, manuals, and correspondence.
Communicates with patients, physicians, families and co-workers in person and on the telephone.

Responsibilities

Greet all clients and patient
Answer visitor inquiries about OPTI and its programs and services
Answer phones; determines purpose of callers, and forwards calls or relays messages to appropriate personnel or department.
Schedule appointments and ensure appropriate information is collected from new patients and all forms are signed.
Communicate with patients to ensure that progress evaluations are done in a timely manner for their doctor’s appointments
Collect all co-pays, co-insurance, deductibles and balances owed at time of service.
Make certain that all prescriptions are current and in the patient chart.
Upload all patient information into the appropriate account.
Prepare files for new physical therapy clients
Enter new patients in the computer accurately
Collect insurance information from new patients and verify benefits prior to their initial evaluation
Give new patients a reminder call the day before their appointments
Maintain dependable and consistent communication with all levels of employment
Copy reports and fax or give Patient Satisfaction Survey’s to marketing director to distribute to appropriate parties.
Record all referral sources for all new patients.
Call current patients who are not scheduled and track all patients effectively
Call No Shows within 10 minutes of appointment time.
Close patient files once patient is discharged by recording all details appropriately.
Maintain and record Front Office statistics