Medical Receptionist - MCE Recovery FT M- F 5:00 am - 1:30 pm.

Vanderbilt University Medical Center • Nashville, TN

1d • Onsite

About The Position

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) is a community focused on teaching, discovery, and patient care, aiming to change the world. VUMC values expertise, knowledge expansion, and challenging abilities, fostering an environment where everyone can thrive and individuality is celebrated. Employees are part of something bigger, taking pride in their work and striving for continuous improvement. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. This role supports patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, and other departments. It facilitates efficient workflow, supports technology use, and fosters effective communication within a Patient Care Unit with regular guidance. Vanderbilt Health is a nationally recognized medical center, offering a community driven by a shared mission to advance health and wellness through world-class patient care, education, and research. It provides purpose, growth opportunities, and a sense of belonging, celebrating individuality and creating an environment for thriving.

Requirements

• Relevant Work Experience: Less than 1 year
• Education: High School Diploma or GED
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Nice To Haves

• One year of previous administrative experience
• Experience using EPIC
• Professionalism and reliability
• Excellent communication and teamwork skills
• High emotional intelligence

Responsibilities

• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.

Benefits

• Opportunities for growth and advancement within a supportive environment.
• Comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
• Professional growth
• Appreciation of benefits
• Sense of community and purpose

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees