Medical Receptionist - Urgent Care

InterMed PA • South Portland, ME

117d

About The Position

The position involves greeting incoming patients with friendly and respectful communication, ensuring a welcoming environment. Responsibilities include obtaining and documenting up-to-date demographic information for patients, including insurance and license information, and accepting patient payments while documenting them accordingly. The role requires familiarity with payments from patients enrolled in various insurance plans that InterMed participates with, as well as maintaining accurate transaction batches on the credit card machine and balancing the cash drawer. Additionally, the position involves assisting the billing office with problem resolution as necessary and notifying clinical staff when patients arrive via the EMR system. It is also important to inform patients of any unusual delays in their appointment times and to answer incoming telephone calls with a pleasant voice and proper etiquette. The role requires familiarity with necessary forms for patient appointments, including scanning, printing, assembling, and mailing patient packets. Proficiency in a computerized appointment scheduling system is essential for scheduling patients and their follow-up and ancillary appointments. The ability to prioritize telephone encounters, monitor automated confirmation calls, and update the EMR is also required. Flexibility and a willingness to work as a team member are important, along with proficiency in Windows-based computer applications, accurate transcribing and data entry skills, and excellent typing and documentation of patient encounters.

Requirements

• High school graduate
• Ability and willingness to provide excellent customer service to patients, colleagues, and vendors
• Ability to work independently and accurately
• Ability to work well in a busy environment

Responsibilities

• Greet incoming patients using friendly, respectful communication
• Obtain and document up-to-date demographic information for patients, including insurance and license information
• Accept patient payments and document accordingly
• Maintain accurate transaction batches on credit card machine; balance cash drawer
• Assist billing office with problem resolution as necessary
• Notify clinical staff that patient has arrived via the EMR
• Inform patients of any unusual delays in their appointment time
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
• Familiarize with forms necessary for patient appointments, including scanning, printing, assembling, and mailing patient packets
• Utilize computerized appointment scheduling system to schedule patients with necessary follow-up and ancillary appointments
• Prioritize telephone encounters
• Monitor automated confirmation calls and update EMR
• Work as a team member
• Utilize Windows-based computer applications
• Perform accurate transcribing and data entry
• Document patient encounters accurately

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED