Medical Receptionist / Scheduler

Inception Family Career•Austin, TX

14h

About The Position

Our Medical Receptionist / Scheduler will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments and communicating with patients via multi-line phones, email and patient portal. This role works in a collaborative relationship with the front desk team as well as with other departments and employees. Hours - Monday - Friday 7 a.m. - 4 p.m. with occasional weekends and holidays. We are offering a $1000 sign on bonus with this role!

Requirements

High School Diploma or equivalent required; Bachelor's degree preferred
At least one year of medical administrative experience required

Nice To Haves

Bilingual-Spanish a PLUS!
Familiarity with PracticeEdge or eIVF systems is a plus, but not required

Responsibilities

Patient Communication & Support Answer and direct incoming calls; assist patients as needed.
Greet and check in visitors; determine the purpose of visit and direct to appropriate staff.
Schedule, confirm, and follow up on patient appointments and physician referrals.
Administrative & Recordkeeping Compile, update, and maintain medical charts, reports, and correspondence.
Conduct patient interviews to complete insurance, privacy, and intake forms.
Insurance & Payment Processing Verify insurance coverage; collect co-pays and ensure proper documentation.
Coordination & Workflow Management Facilitate smooth communication between the lab, physicians, and clinical staff.
Maintain adherence to patient care standards and HIPAA privacy regulations.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave : Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.