Medical Receptionist (Patient Services Representative)

Northeast Orthopaedic Alliance PLLC • Springfield, MA

27d • Onsite

About The Position

New England Orthopedic Surgeons, a Division of Northeast Orthopaedic Alliance and a leader in orthopedic private practice, is currently seeking a dedicated Medical Receptionist / Patient Services Represetnative to join our Springfield office.

Requirements

• High School Diploma
• 2 years as a PSR / Medical Receptionist
• 2 years with medical terminology
• Familiarity with electronic health record (EHR) systems
• Knowledge of insurance plans (HMO/PPO) and portals
• Detail-oriented – focused on accuracy and quality
• People-oriented – supportive and respectful in interactions
• Team-oriented – collaborative and cooperative

Nice To Haves

• 4 years of customer service
• Athena (EHR) experience

Responsibilities

• Greet and check in patients with a friendly and professional demeanor
• Verify patient identity and insurance information
• Collect co-pays and deductibles, and post payments to patient accounts
• Maintain accuracy in data entry and navigate electronic health record (EHR) systems
• Utilize insurance portals/websites to verify coverage
• Deliver outstanding customer service in a fast-paced clinical setting

Benefits

• 401(k)
• Health, dental, vision, and life insurance
• Disability insurance
• Paid time off
• Tuition reimbursement
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED