Medical Receptionist / Patient Care Representative– Urgent Care Clinic

The Urgent Care•New Orleans, LA

26d

About The Position

Patient Care Representative The Urgent Care is seeking a reliable, polished, and patient-focused Patient Care Representative to join our front-desk team. This role is an excellent opportunity for individuals who are committed to professionalism, delivering exceptional service, and contributing to a high-performing healthcare organization.

Requirements

High School Diploma or equivalent
Professional communication and strong interpersonal skills
Ability to demonstrate compassion and patient-centered service
Capability to work efficiently under pressure and multitask
BLS certification (within 90 days of employment)
Flexible availability (20–30+ hours/week), including evenings, weekends, and holidays
Able to travel between two clinic locations as needed
Bilingual in English/Spanish strongly preferred

Nice To Haves

Medical Assistant certificate or related healthcare education
2+ years of customer service or front-desk experience
Prior experience in a healthcare or medical office setting
Familiarity with EMR systems
Comfortable working in a high-volume clinical environment

Responsibilities

Greet and check in patients with professionalism and courtesy
Answer inbound calls and provide accurate information regarding services, pricing, and scheduling
Schedule check-in times for multiple clinic locations
Verify insurance coverage, collect payments, and ensure accurate data entry
Maintain patient records and support efficient patient flow
Communicate effectively with patients, providers, and clinical teams
Assist clinical staff as needed, including basic triage (training provided)
Support check-in and check-out processes, ensuring correct documentation and billing
Maintain a clean, organized, and professional work environment
Adhere to HIPAA and patient privacy standards
Participate in ongoing training and development