Medical Receptionist - methodical focused listener

Mercy Urgent Care • Evansville, IN

86d

About The Position

Our busy and efficient Urgent Care clinic is seeking a Medical Receptionist who thrives in a friendly, team-based environment while delivering exceptional patient services. The role involves greeting patients, ensuring a smooth check-in process, performing data entry into the EMR, and handling insurance processing. The Medical Receptionist will maintain focus on patient experience and operational efficiency, handle phone calls compassionately, and assist with administrative paperwork like referrals and medical information requests.

Requirements

• Patient and empathetic nature with the ability to remain diplomatic when resolving concerns
• Strong commitment to following established clinic procedures
• Ability to follow policies and ensure compliance with healthcare standards
• Calm under pressure, able to keep composure in busy or challenging situations
• Excellent communication skills for interacting with both patients and staff in a respectful, cooperative manner

Responsibilities

• Greet each patient with a positive and welcoming expression and voice tone
• Ensure a smooth check-in process
• Perform methodical and repetitive tasks such as data entry into the EMR and insurance processing
• Maintain focus on patient experience and operational efficiency
• Handle phone calls and inquiries in a compassionate manner
• Assist with administrative paperwork like referrals and medical information requests

Benefits

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401k with match
• Volume bonus plan benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees