Medical Receptionist Medical Assistant (Clarkston Oncology)

McLaren Health Care•Clarkston, MI

8h•Onsite

About The Position

This position involves registering patients, verifying insurance and general information, and making necessary changes. It also includes scheduling and canceling patient appointments for providers. Additionally, the role assists providers and other administrative staff with basic office medical functions to ensure a coordinated approach to patient activities. The individual must demonstrate characteristics that support the values, vision, mission, policies, and procedures of McLaren Oakland, provide service excellence, organize time and prioritize effectively, complete tasks accurately and timely, flex to meet department needs, practice cost-effective measures, maintain confidentiality, comply with HIPAA regulations and Patient Bill of Rights, follow all safety and health standards, and maintain responsibility for their own professional development.

Requirements

High School Diploma
Graduate of approved program for Medical Assistant or 1 year of equivalent experience.
Previous customer service experience.
Previous medical office experience.

Nice To Haves

One year experience in a health care setting

Responsibilities

Performs clerical work consisting of: referrals, scheduling appointments, triaging phone calls, and filing.
Registers patients upon arrival and obtains relevant insurance information.
Checks patients out after appointment and collects payment or bills insurance as needed.
Schedules appointments according to provider’s specifications both at the reception desk and on the telephone.
Prints appointment memos off the system, per provider schedule.
Answers all calls in a prompt, courteous manner. Addresses concerns of the caller, transfers phone calls, or takes messages as needed.
Checks the system for patient’s account status, if needed.
Prints off provider schedules for next day and gives to the nurses.
Provides information and answers questions for patient and providers.
Processes, sorts, and distributes mail.
Ensures and directly handles the timely mailing of patient recall notices and response billings.
Balances cash drawer, prepares deposit slip at end of day.
Performs filing of all reports, charts, and letters, and makes sure forms are filled out completely and properly.
Works collaboratively with provider in delivering patient care. Obtains history of patient complaints, prepares patient for exam and takes vital signs.
Functions collaboratively with all staff to ensure continuity of care.
Assists provider with exam paperwork and procedures as needed.
Gives injections, draws blood and performs various diagnostic testing: EKG, PFT, etc.
Stocks rooms, takes care of instruments and autoclaves.
Calls patients or pharmacies as instructed by the physician for prescription renewal.
Relays laboratory or radiology orders from the provider or nurses to the patient when he or she comes in for tests.
Performs other duties as assigned/directed.