Medical Receptionist Manager

St Cloud Ear Nose & Throat Clinic PA•St. Cloud, MN

8d•Onsite

About The Position

The Medical Receptionist Manager oversees the Medical Receptionist Team while actively performing front desk and operator responsibilities. This working manager role ensures efficient front and back-office operations by directly supporting daily functions, including patient check-in/check-out, phone management, scheduling, and patient communication. This position promotes high-quality patient service and ensures compliance with clinic policies and procedures.

Requirements

Minimum of two years of healthcare supervisory experience required, with at least two years of experience as a Medical Receptionist or in a related role strongly preferred.
Proficiency with computers and electronic medical records systems required.
Must demonstrate a professional, courteous, and patient demeanor
Demonstrated ability to function as a working manager, balancing leadership responsibilities with direct patient-facing duties.
Ability to handle multiple priorities and de-escalate tense situations.
Detail-oriented with strong accuracy and confidentiality standards.
Must be able to pass a criminal background check
Must complete Tuberculosis screening.

Nice To Haves

Ability to speak Somali or Spanish helpful.

Responsibilities

Actively perform medical receptionist duties alongside Management responsibilities, including answering multi-line phones, scheduling appointments, patient check-in/check-out, and direct patient communication.
Manage high-volume inbound and outbound patient calls, including appointment coordination, patient inquiries, follow-up communication, and voice message management.
Serve as the primary contact for issues related to Medical Receptionist operations; collaborate with other department leaders to resolve problems.
Supervise the Medical Receptionist Team, including scheduling, approving time off, coaching, mentoring, and performance evaluations.
Develop, implement, and update departmental policies, procedures, and standards.
Assist with recruiting, hiring, and training new team members.
Communicate clinic policies, procedures, and expectations to staff in coordination with the Leadership Team.
Provide direct operational and leadership support throughout the clinic, regularly stepping into front desk responsibilities during high-volume periods and staffing gaps.
Evaluate, recommend and manage contracts and maintenance for office equipment including shared copier, phone system and postage machine
Manage medical records, releases, and incoming requests to ensure accuracy and confidentiality.
Oversee referral processing, fax management, interpreting services, phone systems, and patient portal functionality.
Monitor departmental workflow and identify opportunities to improve efficiency and service.
Address patient and employee concerns promptly and escalate issues as needed.
Maintain regular communication with physicians and conduct monthly team meetings.
Promote a safe, respectful, and patient-centered environment.
Serve on the SCENT Leadership Team and participate in monthly meetings.
Collaborate with all departments to maintain smooth communication and efficient workflows.
Manage projects and other duties as requested by the Executive Team.