Medical Receptionist Lead

CenterWell • Las Vegas, NV

8d

About The Position

The Medical Receptionist Lead is responsible for the front desk operations of a healthcare facility and ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. As the Medical Receptionist Lead you are responsible for welcoming patients, offering administrative support, and assuming team lead responsibilities. You will greet patients both in person and over the phone. You will manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules. You will maintain and update patient records, ensuring accuracy. You will ensure patient accounts are updated correctly. May include collecting copay at time of visit. You will answer incoming calls, respond to patient inquiries, and provide general information. You will assist with various administrative tasks as required. This may involve monitoring performance metrics, conduct team huddles, and take on center administration duties in the absence of the Center Administrator. You will act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers. You will address and resolve any issues, escalations, or complaints from patients or staff.

Requirements

• 1+ years of medical reception experience
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Nice To Haves

• Experience in leading a team/department

Responsibilities

• Welcoming patients, offering administrative support, and assuming team lead responsibilities
• Greeting patients both in person and over the phone
• Managing appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules
• Maintaining and update patient records, ensuring accuracy
• Ensuring patient accounts are updated correctly
• Collecting copay at time of visit
• Answering incoming calls, respond to patient inquiries, and provide general information
• Assisting with various administrative tasks as required
• Monitoring performance metrics, conduct team huddles, and take on center administration duties in the absence of the Center Administrator
• Acting as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary
• Traveling to support multiple centers
• Addressing and resolve any issues, escalations, or complaints from patients or staff

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed