Medical Receptionist I - Hawai'i

Altais•Ponahawai, HI

1d•$17 - $19

About The Position

Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. Under the supervision of the Practice Operations Supervisor/Manager, the Medical Receptionist I role ensures a welcoming and professional environment for patients and visitors while performing administrative tasks to maintain efficient practice operations. Responsibilities include greeting and registering patients, managing phone calls, scheduling appointments, collecting payments, processing forms, and updating the computer system. The role promotes a professional practice image by facilitating smooth patient flow and supporting business and clerical functions.

Requirements

High School Diploma or GE
Experience with Electronic Medical Record systems (Athenahealth preferred)

Responsibilities

Greet and register patients for appointments, ensuring completion of required paperwork.
Confirm and update patient demographic and insurance information.
Register new patients in the computer system and scan/copy required documents (e.g., insurance cards, photo ID).
Serve as a patient relations representative by responding to patient inquiries in person and by phone, in accordance with medical practice policies.
Verify medical insurance coverage and document benefits information prior to patient visits.
Collect co-pays and outstanding balances.
Track, record, and post patient payments accurately.
Assist patients with basic insurance and benefits-related questions.
Answer incoming calls and manage correspondence.
Schedule, confirm, and reschedule patient appointments.
Triage calls appropriately to the clinical team and provide operator coverage as needed.
Maintain and update physician schedules to ensure accurate and appropriate appointment booking.
Follow up on patient no-shows and send appointment reminders when necessary.
Maintain accurate and organized file systems, including insurance eligibility lists and office forms (e.g., return-to-work forms, informed consents, prescription pads).
Retrieve, route, process, and file documents received by fax, mail, or other sources (e.g., disability forms, prescription requests) in accordance with office policies.
Accept and sign for mail, parcels, and deliveries per office procedures.
Keep the front desk and waiting areas clean, organized, and presentable.
Coordinate patient movement throughout the clinic and report any irregularities to the supervisor.
Adhere to all confidentiality and security policies, including HIPAA requirements, when handling patient information.
Coordinate specialist referrals.
Assist with arranging interpreters and transportation services when needed.
Attend required meetings and training sessions.