Medical Receptionist I - UMC Resident Clinic - 525550

The University of Alabama • Tuscaloosa, AL

364d • $15 - $18

About The Position

The Medical Receptionist I receives, screens, handles, and distributes incoming calls. Schedules and greets patients. Collects payments. Ensures that patient flow is handled in an effective and timely manner. Performs a variety of administrative functions, with an emphasis on creating a friendly, welcoming and well-organized clinical office. Delivers excellent customer service via telephone and in person. Routes incoming calls. Facilitates patient flow through UMC facilities. Greets patients and visitors. Screens and updates intake and demographic information. Collects patient payments, copays. Manages the checkout process. Coordinates future appointment scheduling and referrals. Posts and reconciles daily patient payment, ensures insurance information is current and accurate in the electronic patient record. Ensures patient paperwork is properly scanned to the medical record or routed appropriately.

Requirements

• High School diploma or equivalent.
• One (1) year of general office experience.
• Relevant Graduate Assistant, Intern, or other student-oriented experience will be considered.

Nice To Haves

• Efficient and accurate computer and data entry skills.
• Ability to perform cashier functions, accepting payments, making change, and balancing end of day processes.
• Excellent communication, public relations, and customer service skills.
• Ability to multi-task and handle incoming calls and patients simultaneously.
• Understanding of the need for strict confidentiality of protected health information and HIPAA regulations.

Responsibilities

• Receive, screen, handle, and distribute incoming calls.
• Schedule and greet patients.
• Collect payments and manage the checkout process.
• Ensure effective and timely patient flow.
• Deliver excellent customer service via telephone and in person.
• Route incoming calls and facilitate patient flow through UMC facilities.
• Screen and update intake and demographic information.
• Coordinate future appointment scheduling and referrals.
• Post and reconcile daily patient payments and ensure insurance information is accurate.
• Ensure patient paperwork is properly scanned to the medical record.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED