Medical Receptionist I - Physical Medicine & Rehabilitation - BMP 9 Mile

Baptist Health Care Northwest Florida • Pensacola, FL

102d

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system, and collects/enters demographic and insurance information with a high degree of accuracy. The position confirms and schedules appointments, collects copayments, and verifies insurance. The position explains financial requirements to patients or responsible parties and enters payments into the practice management system. The position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Receptionist I may also be responsible for processing and following up on referrals that are generated by the providers. The position may initiate requests for authorization of patient services, verifies benefits, enters/documents authorizations, and communicates status of authorizations to medical staff. The position may schedule referral appointments for tests, procedures, and follow-up.

Requirements

• High School Diploma or Equivalent Required
• Must have good communication skills verbally and written.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work.
• Skill and confident with use of computers and related software applications.
• Be able to make recommendations and handle complaints and requests in a professional and calm manner.
• Ability to provide excellent customer service.

Responsibilities

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable.
• Reconciles daily charges and payments with high degree of accuracy, as applicable.
• Responsible for smooth coordination and documentation of patient referral information, as applicable.
• Responsible for obtaining prior authorizations for procedures, as applicable.
• Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED