Medical Receptionist - Full Time

Two Trees Physical Therapy • Ventura, CA

390d • $37,440 - $37,440

About The Position

The Medical Receptionist at Two Trees Physical Therapy is responsible for providing exceptional customer service and administrative support in a busy outpatient orthopedic setting. This role involves greeting patients, managing phone communications, scheduling appointments, and ensuring compliance with HIPAA policies. The ideal candidate will be bilingual in English and Spanish, possess strong interpersonal skills, and be able to multitask effectively in a fast-paced environment.

Requirements

• High school diploma or equivalent (Must be 18+).
• Thorough knowledge of Microsoft Office.
• Experience with Practice Management Systems and patient scheduling capabilities.
• Understanding of insurance plans.

Nice To Haves

• Bilingual in Spanish and English is strongly preferred.
• Experience with Raintree PMS is a plus.

Responsibilities

• Greet patients warmly and maintain a friendly relationship with all patient care coordinators and external connections.
• Answer phones and greet patients with professionalism and care, ensuring timely responses to voicemails.
• Maintain a call answer rate of over 85%.
• Participate in and adhere to HIPAA Policies and Procedures.
• Escalate patient issues and concerns to local Clinical leadership and Regional Front Office management as needed.
• Schedule patients' initial evaluations and follow-up visits according to their plan of care.

Benefits

• Starting hourly wage of $18.00 per hour.
• Full-time position with a consistent schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED