Medical Receptionist | Float Pediatrics

InterMed PA • Portland, ME

88d

About The Position

The position involves greeting incoming patients with friendly and respectful communication, obtaining and documenting up-to-date demographic information, and accepting patient payments. The role requires familiarity with various insurance plans and the ability to maintain accurate transaction records. Additionally, the position includes notifying clinical staff of patient arrivals, managing appointment scheduling, and handling incoming telephone calls with proper etiquette.

Requirements

• High school graduate.
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
• Ability to work independently and accurately.
• Ability to work well in a busy environment.

Responsibilities

• Greet incoming patients using friendly, respectful communication.
• Obtain and document up-to-date demographic information for patients, including updated insurance information.
• Accept patient payments and document accordingly.
• Maintain accurate transaction batches on credit card machine; balance cash drawer.
• Assist billing office with problem resolution as necessary.
• Notify clinical staff that patient has arrived via the EMR.
• Make patients aware of any unusual delay in their appointment time.
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette.
• Be familiar with forms necessary for patient appointments, including scanning, printing, assembling, and mailing patient packets.
• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments.
• Ability to prioritize telephone encounters.
• Monitor automated confirmation calls and update EMR.
• Demonstrate flexibility and willingness to work as a team member.
• Proficient with Windows-based computer applications.
• Accurate transcribing and data entry skills.
• Excellent typing and accurate documentation of patient encounters.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED