Medical Receptionist/Customer Service Specialist

Palm Medical Centers•Plant City, FL

5d•$17 - $19•Onsite

About The Position

Are you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Medical Centers experience! Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. Palm Medical is a primary care leader in Florida with 35 locations and growing! At Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of. With over 11,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve. Every day, Palm Medical Centers delivers on its promise to bring value based, quality healthcare to our patients. At Palm Medical Centers, you can expect: Strong compensation package with good benefits and great work culture Ability to make a major impact at your center Career development leadership opportunities to unlock your full potential Clear direction with a strong leadership team Performance recognition and awards Opportunities to add significant value to patients quality of life

Requirements

Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
Prolonged periods of sitting at a desk and working on a computer
May require prolonged period of standing, walking and bending
Ability to move/lift up to 20 pounds at times
Computer skills: 1 year (Required)
Medical receptionist: 1 year (Required)
Customer service: 2 years (Required)

Nice To Haves

Bilingual (Preferred)

Responsibilities

Deliver excellent patient service.
Answer telephone promptly and direct calls accordingly.
Ability to retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
Greet patients and visitors in a courteous/professional manner.
Notify appropriate personnel of visitor arrival and directs visitor to correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Perform other duties and projects as assigned.
Flexibility to commute to other centers.