Medical Receptionist/Customer Service Specialist

Palm Medical Centers•Davenport, FL

1d•Onsite

About The Position

Palm Medical Centers is a primary care leader in Florida with 37 locations and growing, dedicated to delivering senior primary care with genuine kindness, achieving a 98% patient satisfaction rate. With over 24,000 at-risk members, the centers provide primary care and other services to seniors and families in comfortable, convenient medical centers staffed with caring professionals. They also offer activity and wellness facilities known for distinct events and programs catering to the communities they serve. Palm Medical Centers delivers on its promise to bring value-based, quality healthcare to its patients daily. Employees can expect a strong compensation package with good benefits and a great work culture, the ability to make a major impact at their center, career development leadership opportunities, clear direction with a strong leadership team, performance recognition and awards, and opportunities to add significant value to patients' quality of life.

Requirements

Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
eCW experience Required
Computer skills: 1 year (Required)
Medical receptionist: 1 year (Required)
Customer service: 2 years (Required)

Nice To Haves

Bilingual (Preferred)

Responsibilities

Deliver excellent patient service.
Answer telephone promptly and direct calls accordingly.
Ability to retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
Greet patients and visitors in a courteous/professional manner.
Notify appropriate personnel of visitor arrival and directs visitor to correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Perform other duties and projects as assigned.
Flexibility to commute to other centers.