Medical Receptionist & Collections Clerk

Great Lakes Bay Health Centers • Bay City, MI

218d

About The Position

Ensures the appropriate, courteous and professional reception of patients and visitors, both coming into and calling the Center. Carries out the duties necessary to maintain a properly functioning Center from the standpoint of patient scheduling. Obtains pertinent patient and insurance information. Participates in a team-based approach to care in the Patient Centered Medical Home (PCMH). Participates in activities related to Quality Improvement.

Requirements

• Education: High school diploma or equivalent, GED.
• Experience: Two (2) years previous experience in medical office or clinic setting.
• Skills: Typing, filing, computer, telephone etiquette and answering skills.
• Interpersonal skills: Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
• Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.

Nice To Haves

• Education: Associate's Degree in Medical Office Professional (or similar field) or pertinent field accepted in lieu of previous experience.
• Experience: Possesses medical billing experience.
• Skills: Bilingual (Spanish/English) preferred.

Responsibilities

• Answers telephones promptly, and handles calls courteously, professionally and appropriately, including scheduling of patient appointments as directed.
• Greets incoming and outgoing patients and assists patients with sign-in procedure.
• Verifies insurance coverage, conducts income determinations and assigns payment category and updates patient information.
• Requests records from HIM department per protocol.
• Schedules return appointments during check out and utilizes the recall system as a tool to track patients who require follow up.
• Collects fees which are the patient responsibility at the time of visit and issues a receipt.
• Responsible for safeguarding monies collected. Completes deposits and paperwork accurately on a daily basis.
• Monitors and handles HIM Fax exchange folder as assigned.
• Inputs data in computer in accordance with 'Patient Accounting Manual' and GLBHC billing policy.
• Assist with orientation of medical assistants, students and other personnel as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees