Medical Receptionist - Clinics (Full Time)

Uvalde Memorial Hospital • Uvalde, TX

299d

About The Position

The Medical Receptionist provides front-line customer service in a clinical setting and plays a key role in ensuring positive financial outcomes for all patient services. Responsibilities include patient registration, insurance verification, appointment scheduling, referral processing, and point-of-service collections. This position is also responsible for handling phone coverage, data entry, and managing protected health information (PHI) in compliance with regulations. Reports to Physician Practice Administrator. Non-Exempt position.

Requirements

• High school diploma or equivalent required.
• 1 year of experience in an administrative support role, preferably in a healthcare setting.
• Experience with billing and insurance preferred.
• Strong organizational and time-management skills with the ability to multitask effectively.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong attention to detail and problem-solving abilities.
• Experience with medical office software and electronic health records (EHR) is a plus.

Responsibilities

• Register all patients upon arrival; manage and maintain sign-in sheets.
• Ensure all registration forms, including new patient paperwork, are complete and properly signed.
• Confirm patient understanding of the Notice of Privacy Practices before obtaining signatures.
• Scan and accurately link insurance cards to patient records in the EHR system.
• Collect and update accurate demographic, insurance, financial, and clinical information.
• Verify insurance benefits prior to patient visits; ensure referral authorizations are obtained.
• Enter verification notes promptly into the system.
• Determine and communicate patient out-of-pocket liabilities, including co-pays and deductibles.
• Post payments accurately to patient accounts and process credit card transactions.
• Refer patients to Financial Counselors for further explanation of coverage, payment plans, or denied authorizations.
• Obtain promissory notes when necessary.
• Schedule appointments following provider templates; enter relevant notes into the system.
• Assist new patients with completing registration; ensure appropriate guardians accompany minors.
• Input approved individuals for PHI release into the EHR.
• Promote and support patient use of the portal and satisfaction surveys.
• Answer phone calls in a professional and courteous manner.
• Perform cashiering duties including opening, balancing, and closing the cash drawer.
• Scan and submit daily work batches to appropriate locations.
• Maintain cleanliness and organization of the waiting area throughout the day.
• Report any equipment maintenance or repair needs promptly.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED